Support for
District-Issued Devices

Tech Support

Kenowa Hills Technology Support for In-Person Learning Students

Instructional apps and program related questions should be first directed to the classroom teacher. Device issues should be directed to the technology department. Use the following options to request technology department help with your district issued Chromebook or iPad.

K-5 Students: report issues directly to the classroom teacher.

Middle School Students: report issues during Chromebook Office Hours from 8:15-9:15 AM, Monday through Friday. The Chromebook Office is located in the hallway around the corner from the Main Office.

High School Students: report issues during Chromebook Office Hours from 7:30-8:00 AM, Monday through Friday. The Chromebook Office is located in the back left corner of Media Center.

Kenowa Hills Technology Support for KHOLA (100% Virtual) Students and Remote Students (due to Quarantine)

Instructional apps and program related questions should be first directed to the classroom teacher. Device issues should be directed to the technology department. Use the following options to request technology department help with your district issued Chromebook or iPad.

Technology Phone Support - We have a dedicated phone number for you to call and leave a message requesting assistance if your computer or iPad is not working properly. Calls are for issues that may be able to be solved over the phone. Obvious broken device issues should be submitted using the form explained below.

Typical phone support issues:

• Internet connection problems
• Chromebook login problems
• Google account issues

Technology Support Phone Number: This number should only be used for support for virtual learning students. Call (616) 855-8732 and leave a detailed message including:

• Your name
• Your child’s name
• Your child’s student number (same as lunch number)
• A phone number to reach you
• Details of the problem you are encountering with the Chromebook or iPad

We will call you back within 24 hours on school days.

Technology Repair Requests - We have a dedicated KHPS KHOLA and Remote Student Technology Repair Request form which the parent/student will need to complete to request service on the Chromebook or iPad. Upon completion of the form, you will receive an email with detailed information on how to proceed.

Typical repair requests:

• Device won’t charge
• Device won’t power on
• Camera not working
• Audio not working
• Keyboard or trackpad issues
• Other hardware issues

Select this link to our KHPS Technology Repair Request form

Chromebook / iPad / Hotspot Insurance

Kenowa Hills Public Schools has made arrangements for an optional technology insurance plan to be available for purchase for each device issued to a student. The $20 annual fee per device insurance plan will cover accidental damage to the Chromebook, iPad, or Hotspot as well as theft. This insurance plan does not cover for loss of the device and/or its accessories, cosmetic damage, or damages caused by misuse and/or abuse.

At this point, we are only offering this coverage to our Grade 6-12 students. We may roll it out to elementary school students if we have an extended remote learning situation.

Insurance Plan enrollment deadline is Friday, September 18, 2020. For students newly enrolling in the district, insurance must be purchased within two weeks of enrolling.

To learn more about the insurance plan, visit our Technology Insurance Enrollment page.